Privacy Policy
This Privacy Policy describes how Sneha Elevators LLP (operating as "Sneha Elev8r", "we", "us" or "our") collects, uses and protects personal information you provide when you visit and use the website at snehaelev8r.com (the "Website"). It does not apply to our internal employee or technician applications, which are governed by separate policies disclosed to those users at sign-up.
1. Information we collect
When you use this Website, we collect the following categories of information:
- Information you give us through forms: name, email address, phone number, city, project type, building type, approximate units required, project timeline, and any message text you enter into our contact form or download requests.
- Information collected automatically: IP address, browser type and version, operating system, pages visited on this Website, time spent on each page, referring website (the page you came from), approximate geographic location derived from IP, and device type (mobile / desktop). This information is collected through cookies and similar technologies.
- Information from cookies: we use first-party cookies to remember your cookie consent choice and certain user-interface preferences. With your consent, we also use third-party analytics cookies to understand how the Website is used.
2. How we use your information
We use the information collected for the following purposes:
- To respond to your enquiry, schedule a site survey, prepare a quotation, or follow up on an AMC, modernisation or spare parts request.
- To match you with the most appropriate sales engineer based on your city and project type.
- To send you the brochures, spec sheets or other materials you have specifically requested.
- To maintain Website security and prevent abuse, spam, or fraudulent submissions.
- To analyse Website traffic and improve our content, navigation and performance.
- To comply with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
3. Legal basis for processing
Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following grounds:
- Your consent: given when you submit a form, accept cookies, or download a resource.
- Legitimate uses: responding to enquiries that you have voluntarily initiated, and operating and securing the Website.
- Legal obligations: complying with applicable tax, regulatory, audit and recordkeeping requirements.
4. Sharing your information
We do not sell your personal data. We share your information only with the following categories of recipients, and only to the extent necessary for the purposes described above:
- Our own employees and contractors who need access to fulfil your enquiry.
- Service providers who help us operate the Website, including web hosting, email delivery, CRM and analytics providers, under written confidentiality and data-processing agreements.
- Government, regulatory or judicial authorities, where we are legally required to disclose information.
5. Retention
We retain enquiry data for as long as the active sales or service relationship continues, and for up to seven years after the last interaction to meet legal, accounting and audit requirements. Analytics data is retained for up to 26 months in aggregated form. You may request earlier deletion by writing to our Grievance Officer (see Section 9 below); we will honour the request unless we are required to retain the data by law.
6. Cookies
This Website uses the following categories of cookies:
- Strictly necessary: required for the Website to function and to remember your cookie consent choice. These are always active.
- Analytics: help us measure how visitors interact with the Website (pages viewed, time on page, navigation paths). These are only set after you have given consent through the cookie banner.
- Marketing: currently we do not use marketing or advertising cookies. If this changes, we will update this policy and request fresh consent.
You can change your cookie preferences at any time by clicking "Cookie Settings" in the Website footer.
7. Your rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:
- Right to access: obtain confirmation of whether we process your data and a summary of the data we hold.
- Right to correction: request correction of inaccurate or incomplete data.
- Right to erasure: request deletion of your data when it is no longer needed and no legal basis requires us to retain it.
- Right to withdraw consent: withdraw consent at any time, with effect on future processing only.
- Right to grievance redressal: raise a complaint with our Grievance Officer (Section 9 below).
- Right to nominate: nominate another individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, contact our Grievance Officer using the details in Section 9. We will respond within 30 days of receiving a valid request.
8. Security
We use commercially reasonable safeguards to protect your personal data, including HTTPS encryption for data transmitted between your browser and our servers, access controls and authentication for our CRM and internal systems, and ongoing review of our security practices. No method of transmission over the internet is 100% secure; if you have reason to believe your interaction with us is no longer secure, please notify us immediately at the contact details below.
9. Grievance Officer and contact
Questions about this policy, or requests to exercise your rights as a Data Principal, can be sent to:
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The "Last updated" date at the top of this page will always reflect the latest revision. Material changes will be highlighted on the Website for a reasonable period after they come into effect.
11. Children
This Website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted information through this Website without parental consent, please contact our Grievance Officer and we will promptly delete the information.
12. Governing law
This Privacy Policy is governed by the laws of India. Any dispute arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.